Only last month we reported that HMRC had expanded its Agent Account Manager
(AAM) team and remit. From 10 July 2023, providing an agent is registered
, the expanded remit allows them to look at POSTAL queries outstanding for 12 months or more.This was set to last for a trial period only.
At a recent Representative Body Steering Group
meeting with professional bodies, HMRC confirmed this trial will be extended indefinitely.
Therefore, given this positive news from HMRC, it is worth repeating these important points before…